Customer Service is open and here to help.
Phone: 1-800-424-9608 (participants); 202-785-2658 (others). Our phones are open Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Time.
Fax: 202-463-8098 or 202-457-8653 (Please use this form when faxing a request for an estimate or pension application.)
Mail: IAM National Pension Fund, 99 M Street, SE, Suite 600, Washington, DC 20003-3799 (Please use this form to make a written request for an estimate or pension application.)
The IAM Benefit Funds Office (BFO) will continue to provide updates regarding the office closure, please see the latest update below.
An Update on Mail Service: April 27, 2020
The Benefit Fund Office is committed to prioritizing all of our services to plan participants, despite the current times. We want to inform you that the Fund is currently experiencing delays in mail receipt. The mail that has been received by the Benefit Fund Office has been significantly lower than our normal volume. Please note, that any participant or employer mail that has been sent to the Benefit Fund Office is likely to be delayed, leading to additional delays in processing. We appreciate your continued patience during this unprecedented time. We are working diligently to ensure that all participants and beneficiaries whom are currently receiving benefits, will continue to do so.
At the Benefit Funds Office (BFO) we believe in being proactive and transparent in addressing issues, and we value information alongside clear communication.
With this in mind, we have temporarily closed our physical office due to coronavirus (COVID-19) exposure.
Our office will be completely closed until the end of next week as we take additional precautionary measures, but we are continuing to work remotely to the best of our abilities.
We appreciate your continued patience and understanding as this will impact some of our services. For further questions please contact our Customer Service Department at 1-800-424-9608, Monday - Friday, 9:00 a.m. to 7:00 p.m. Eastern Time.
Monthly pension benefit payments will continue during the office closure. Please note that the April 2020 benefit payments will be made early. Direct deposits will be made on March 26th, and paper checks will also be mailed on March 26th.
However, updates to benefit payments will be delayed. If you are receiving a monthly pension benefit and want to obtain a copy of your 2019 1099R form, or forms to request updates to your benefit, you can log in to the secure section of the National Pension Fund’s website at ipass.iamnpf.org.
If you are a participant and want to apply for a pension benefit, you may apply online by logging into the Fund’s website at ipass.iamnpf.org. However, due to the Global Pandemic, pension application processing will be delayed.
Our Customer Service Department, available by calling 1-800-424-9608, is now available Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Time. We ask that you please be patient with us if you experience processing delays, as we are not yet operating at our full capacity. We apologize for any inconvenience this may cause. However, if you’re trying to obtain forms you can find most of them online at www.iamnpf.org.
Employers must continue to remit payment by the 20th of each month as required. Payments made via lockbox should continue to be sent to IAM National Pension Fund P.O. Box 791129, Baltimore, MD 21279-1129.
During the office closure, our Education Team will still be available to assist you. Please contact your territory’s Pension Coordinator if you require assistance to identify the appropriate Education Representative.
Please click here for more information about COVID-19.